FAQ
FAQ
Embedded Files
Where can our employees find more information in case they don’t know what to do or don’t understand something?
Where can our employees find more information in case they don’t know what to do or don’t understand something?
JCL for Students – this is where students find basic manuals both in Czech and in English. Alternatively, they can email us directly at sen@jcl.cz / sen@eduagroup.cz.
What happens if students don’t pick a replacement lesson in the Language Catalogue?
What happens if students don’t pick a replacement lesson in the Language Catalogue?
The offer on replacement lessons is valid for 30 days. Once this time period is over, students no longer have the opportunity to replace the cancelled lesson and that original lesson is billed for.
What does NN on the invoice mean?
What does NN on the invoice mean?
NN means that the lesson marked with it was not followed by any kind of replacement within 30 days after the date of the cancelled lesson and will be invoiced.
If a lesson is cancelled by the teacher, is it still necessary to replace it?
If a lesson is cancelled by the teacher, is it still necessary to replace it?
Yes. We don’t distinguish between the reasons for a cancelled lesson.
In the “Entered lesson” section, there is an icon with the description “will not be charged for”, but the lesson is invoiced later on.
In the “Entered lesson” section, there is an icon with the description “will not be charged for”, but the lesson is invoiced later on.
Students see the icon “will not be charged for” in the current month, which means that there is a 30-day period running to replace the lesson. If a replacement takes place, the status will be changed to will be charged for based on the fact that a replacement took place. If a replacement doesn’t take place, the status will be changed to “will be charged for” and the lesson considered not replaced and will be billed.
What happens when either the student or the teacher take a longer vacation- does the student still need to replace the lessons?
What happens when either the student or the teacher take a longer vacation- does the student still need to replace the lessons?
If the vacation concerns 3 or more lessons, the student should get in touch with the Course Manager responsible to discuss possible replacement.
Catalogue lessons last 90 minutes, the original lesson takes 60 minutes only though. Do we need to pay for the extra 30 minutes?
Catalogue lessons last 90 minutes, the original lesson takes 60 minutes only though. Do we need to pay for the extra 30 minutes?
Not at all. The price for replacement lessons always equals the price for the original lesson that was cancelled in advance.
Can students from other companies attend Language Catalogue lessons?
Can students from other companies attend Language Catalogue lessons?
Yes, students from different companies attend the Language Catalogue lessons- we make sure all students are on the same language level. The maximum number of attendees is 6.
What does the replacement process look like with other languages than English, German and Czech?
What does the replacement process look like with other languages than English, German and Czech?
There are no Language Catalogue lessons available for minor languages. This means that replacing cancelled lessons is not mandatory. If a minor language lesson is replaced, then this is with the regular teacher.
Do all students need to be absent in order for a lesson to be replaced? Can each of them then choose a different replacement?
Do all students need to be absent in order for a lesson to be replaced? Can each of them then choose a different replacement?
Yes, each of the students needs to state that they cannot attend a lesson in the system for the lesson to be replaced. When choosing the right topic and date for a replacement lesson, each of the students acts individually based on their own preferences.
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